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Retail program manager, program manager- used cars, new cars

Weybridge
Permanent
Michael Page Sales
Manager
Posted: 12 December
Offer description

1. Chance to work with a leading global organization in the market
2. Lucrative compensation

About Our Client

Captive Finance NBFC / Wholesale Automobile Lending Organization

Job Description

3. Strategic Planning: Defining the program vision and goals ( market share for specific loan types like new or used cars) that support the organization's long-term objectives.
4. Market Analysis: Analyzing market trends, competitor offerings, and customer demand to identify opportunities for new loan products or improvements to existing ones
5. Product/Program Design: Structuring loan programs, defining terms, interest rates, down payment requirements, and eligibility criteria tailored to different customer segments (, new cars, used cars, electric vehicles-Cars)
6. Portfolio Performance Monitoring: Tracking key performance indicators (KPIs) defined in the Program parameters
7. Sales and Distribution Channel Management: Collaborating with sales teams, dealerships, and third-party intermediaries to drive loan origination volume and ensure a smooth operation.
8. Product Development & Implementation: Managing the lifecycle of auto loan products, including digital journeys, new feature builds, and offer implementation, from conception to closure.
9. Cross-Functional Coordination: Acting as a central hub to ensure seamless cooperation across various departments such as Business, Technology, Operations, Risk, Credit Policy, Marketing, and Sales.
10. Stakeholder Engagement: Serving as the primary liaison between project teams, senior leadership, external vendors, and clients, managing expectations and communication throughout the program life cycle.
11. Process Improvement: Continuously evaluating and enhancing existing processes and workflows to improve efficiency, effectiveness, and the overall customer experience.

The Successful Applicant

Experience & Domain Expertise:

12.

10-12 years in program/project management within the passenger vehicle or auto finance industry.
13.

Strong understanding of auto loan products, including new cars, used cars, and EV financing.
14.

Experience managing product lifecycles, digital journeys, and portfolio performance monitoring.



Skills & Competencies:

15.

Proven ability in strategic planning, market analysis, and product/program design.
16.

Strong cross-functional coordination, able to collaborate with Sales, Risk, Credit, Technology, Operations, and Marketing teams.
17.

Experience in stakeholder management, serving as the primary liaison for leadership, vendors, and clients.
18.

Track record in process improvement, efficiency optimization, and customer experience enhancement.



Education:

19.

MBA (preferably in Finance, Marketing, or Strategy).



Behavioral Traits:

20.

Analytical and data-driven, with the ability to translate insights into actionable program decisions.
21.

Problem solver and influencer, capable of driving alignment across multiple stakeholders.
22.

Comfortable in a high-growth, dynamic environment.

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