The job description contains valuable information but is overly repetitive and somewhat disorganized, with significant content duplicated and some irrelevant details included. To improve clarity and professionalism, I will remove duplicate sections, streamline the content, and ensure the formatting enhances readability. The core responsibilities, requirements, and benefits will be clearly highlighted, and the use of HTML tags will be optimized for structure and engagement.
Here is the refined version:
About Us
HiBob is a fast-growing, global HR platform supporting mid-sized businesses since 2015. We have partnered with over 3,000 companies worldwide, including Monzo, Happy Socks, and Fiverr. We pride ourselves on creating exceptional work experiences for our employees, called 'Bobbers.'
Job Description
Come and be yourself with us! As a Customer Success Manager (CSM) – SMB, you will drive successful adoption and long-term engagement for our small-to-medium business customers through scalable, tech-enabled engagement. Your focus will be on automation, community enablement, and proactive initiatives, leveraging AI-driven tools to deliver impact at scale.
Job Requirements
* Previous CSM experience in SaaS
* Experience with AI tools such as ChatGPT, Gemini, or similar
* Comfort exploring AI insights and automation to enhance customer decisions
* Experience managing customers at scale through digital programs and automation
* Desire to work in a fast-paced, global environment
* Proven ability to prioritize, execute, and exceed KPIs
* Tech-savviness and passion for product functionality
* Strong work ethic, integrity, and collaborative mindset
* Experience with tools like Salesforce, Gong, ChurnZero, Zendesk, Tableau
* HR or HRM background is a plus
Job Responsibilities
* Manage adoption of SMB accounts focusing on scalable enablement and value realization
* Lead community engagement programs such as webinars and workshops
* Utilize AI tools for efficient communication and workflows
* Ensure clients use Bob effectively and derive value
* Build relationships with key stakeholders and promote internal advocacy
* Conduct business reviews, training, and feature implementations
* Analyze adoption data, identify risks, and implement workflows to mitigate them
* Maintain accurate reporting and forecasting
* Collaborate cross-functionally to ideate and lead projects and identify expansion opportunities
Job Benefits
Join our village of amazing people, where you can be yourself. We offer competitive compensation, benefits, and pre-IPO equity, including:
* Share options plan
* Health insurance allowance
* Annual vision and wellness allowances
* Travel support and home office setup allowance
* Hybrid working model and remote work options
* Quarterly 'Bob balance' days
* Social impact days and employee referral programs
* Pension scheme
* Company events, birthday leave, and more
Belonging at HiBob
We are committed to diversity and inclusion, ensuring everyone feels a sense of belonging. All qualified applicants will receive equal consideration without regard to protected characteristics. We welcome discussions about accommodations and encourage you to reach out via email or during the recruitment process.
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