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* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, guiding you on what to select and how long you have to complete each shop.
* Working behind the scenes to handle customer queries, process orders, and assist with loading vans for our Home Delivery Drivers.
* Always prepared to serve our customers brilliantly, supporting with questions, and proactively offering help.
* Building strong knowledge about our products, services, and promotions to provide helpful recommendations.
* Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
* Happy to start early mornings (most shifts begin at 4am) and work in a fast-paced, physical, high-energy environment, often alone but also thriving as part of a team.
* Friendly, welcoming, with genuine enthusiasm for helping customers.
* Enjoys working in a high-energy environment, using initiative to solve problems, and taking responsibility for tasks.
* Willing to work flexibly and productively across the store, with opportunities to learn, develop, and try new skills.
* Comfortable learning to use new digital tools and technology, and able to move shopping containers weighing up to 15KG.
* Possesses great attention to detail, keeping the store clean and clutter-free, and focused on creating the best shopping experience for customers.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – we match between 4-7.5% of your contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to our Employee Assistance Programme, offering confidential support and guidance.
Please note: Our vacancies may close quickly, so we encourage early applications.
Working in our stores:
Our stores are fast-paced, with no two days the same, and food at our core. They serve their local communities with value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers.
* You must be above the school-leaver age in your country.
* If shifts start before 6am or after 11pm, you must be at least 18 years old.
* You must have the Right to Work in the UK.
An inclusive place to work and shop:
We are committed to being a truly inclusive retailer, where every colleague can thrive and every customer feels welcome.
We offer support for families and carers, resources for understanding your role, and internal networks to promote diversity and remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through various initiatives.
If you need reasonable adjustments during application or interview, please let us know, and we will support you.
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