Overview
We have a great new opportunity for a Contact Centre Advisor to join the team of a market leading insurance and legal services provider, ARAG UK Group.
Based in our Bristol office and within a short walk of Cabot Circus and excellent transport links close to both the City Centre and Temple Meads, you will be working in contemporary surroundings within a team of friendly, experienced advisors. This role offers excellent opportunities for career development where a full training programme and support is offered from day one.
Responsibilities
In this telephone-based role: you will be responsible for handling calls and emails from our policyholders and business partners; providing advice and assistance, information, and supporting our colleagues in our legal advice and claims teams. This role is key to the smooth running of our broader claims environment where we are looking for applicants who have a passion for providing friendly, pro‑active customer service with empathy and efficiency.
Qualifications
* Excellent communication skills and an active listener.
* Ability to work in both a team and independently.
* Attention to detail and accuracy.
* Communicating at all levels to build relationships with customers, business partners and colleagues.
* Ability to use computer systems and programs.
* Commitment to providing good customer outcomes.
Benefits
* 26 days holiday (pro rata)
* Company pension scheme with the option to increase contributions
* Group Income Protection for all employees
* Group Legal Protection for all employees
* Health cash Plan
* A choice of either European Motor Assistance or Home Emergency Assistance
* Additional travel benefits such as cycle scheme, train passes.
* The option to join our Sports and Social club which organises a variety of events.
Flexible Working
At ARAG we support flexible working and would be open to discuss flexible working options. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
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