Join our SmartRental team!
SmartRental Group is a young, dynamic company dedicated to the operation and management of properties in the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions tailored to all accommodation needs.
With over 10 years of experience, we focus on hotels, apartments, hostels, student residences, and luxury residences for the elderly.
Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in Living and Hospitality sectors.
What will you do?
* Supervise night shift staff, including receptionists, security, and housekeeping (if applicable).
* Manage guest check-ins and check-outs during night hours.
* Ensure excellent guest service at all times.
* Handle guest complaints or emergencies, escalating major issues when necessary.
* Perform nightly audits and prepare end-of-day reports (e.g., occupancy, revenue, incident logs).
* Monitor property security and liaise with security staff to handle incidents.
* Maintain cleanliness and order in lobby and common areas during night hours.
* Coordinate with housekeeping and maintenance for urgent issues.
* Enforce property rules and respect quiet hours.
* Assist with reservations and respond to guest inquiries via phone or email.
* Ensure proper handover and communication with morning shift staff.
What do we look for?
* Previous experience in hospitality, preferably in night shift or supervisory roles.
* Strong organizational and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and make sound decisions under pressure.
* Familiarity with property management systems (PMS) such as Opera, Ulysses, or Cloudbeds is a plus.
* Basic accounting or night audit knowledge is desirable.
* Fluent in English; knowledge of other languages is a plus.
What do we offer?
* Permanent contract (40h/week).
* Competitive salary.
* Opportunities for professional development and growth within an expanding company.
* Discounts on our hotels, restaurants, and events. Additionally, discounts are available through the Perks at Work platform across multiple sectors.
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