Deputy Store Manager (Retail) - Heathrow
£36,000 + £4,000 Bonus | 3 or 4-Day Week with alternate weekends | Great Benefits | Permanent, full-time
Lead, coach and deliver results in a high-volume retail environment.
If you're a proven retail people leader who drives customer service, sales and store standards, this role gives you scale, pace and a clear route to progression.
The Opportunity
As Deputy/Assistant Store Manager, you'll partner with the Store Manager to run busy, high-performing departments within Heathrow. You'll set the tone on the shop floor, keep operations tight behind the scenes, and develop a team that's proud to deliver for customers every day.
What You'll Do
* Lead, coach and inspire a diverse retail team to deliver outstanding customer service
* Drive KPIs: sales, conversion, ATV/UPT, shrink, mystery shop and productivity
* Own day-to-day operations: rotas/scheduling, opening/closing, cash handling, delivery processing, stock counts and availability
* Maintain excellent merchandising/VM and store standards
* Recruit, onboard and develop colleagues; deliver performance reviews and on-the-job coaching
What You'll Bring
* Background as Deputy Store Manager, Assistant Store Manager, Senior Supervisor/Team Leader, or a Store Manager seeking a step across
* Hands-on, customer-first leadership style with strong communication and coaching skills
* Commercially sharp and data-driven; calm and organised in a fast-paced setting
* Comfortable with 12-hour shifts within a 3 or 4-day working pattern (alternate weekends off)
Why Join
* £36,000 base + £4,000 performance bonus
* 3 or 4-day workweek for better work-life balance
* Progression to Store Manager, Area/Regional or Head Office roles (HR, Operations, Commercial)
* Full training and development from day one
* Free parking, Staff discount, travel discount and strong retail benefits
Ref: BBBH34166