Job Description
About Us:
At Thrive, we help teaching staff support the emotional wellbeing of children and young people - empowering them to feel safe, supported, and ready to learn. With over 50,000 trained staff across 2,600 schools and settings, we've already made a difference to the lives of more than 600,000 children and young people. Our ambition is to reach 1.5 million learners, improving attendance, behaviour and attainment through training, online tools, and expert strategies.
We're proud to be part of the Supporting Education Group, a family of companies with a shared goal: to make a lasting, positive impact in education while providing meaningful opportunities for our people.
About the Role:
We're looking for a Member Services Customer Care Coordinator to join our passionate team, supporting the teachers and professionals who make Thrive such a success.
In this role, you'll be the friendly, reliable point of contact for our members - offering excellent service and ensuring they have the resources, information, and support they need to make the most of their Thrive membership.
You'll work closely with teams across Thrive to help schools and practitioners maintain their licences, access continued professional development (CPD), and embed Thrive effectively within their settings to make a meaningful difference.
Your day-to-day will be var...