2ND LINE IT SUPPORT3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the Team who pick up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. What you'll need to succeed * Previous experience of working on a busy IT Service Desk * Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) * Experience with Active Directory and Azure Active Directory user & group administration * Ability to support M365 services (Teams, SharePoint, OneDrive) * Knowledge of InTune * Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month contract - highly likely to extend to 6 Months - Hybrid working after Initial Training - £200.00 Per Day (Inside / Umbrella). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Desired Skills and Experience * Previous experience of working on a busy IT Service Desk * Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) * Experience with Active Directory and Azure Active Directory user & group administration * Ability to support M365 services (Teams, SharePoint, OneDrive) * Knowledge of InTune * Previous experience of working with ITIL service management processes Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk