Overview
Join to apply for the Customer and Trading Manager - Small Supermarket role at Sainsbury's.
Leading in our stores: our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing (summary): lead a small team of managers to ensure the store runs like clockwork daily, take responsibility for the day-to-day running of the store, and work with colleagues to serve customers efficiently and safely.
Responsibilities
* Working closely with a small team of managers to make sure the store runs like clockwork every day.
* Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
* Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
* People management, including performance and capability, disciplinary processes, and ensuring scheduling and pay are accurate.
* Support across multiple stores within close-knit networks as needed.
What makes a great Customer & Trading Manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Capable of managing disciplinaries, performance issues or other employee relations issues.
* Leads operations and is comfortable working independently in the absence of more senior management.
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment—motivating others, driving performance, and keeping operations running smoothly.
* Operational leadership skills, taking responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs—sales, availability, customer satisfaction or colleague engagement.
* Experience in managing employee relations issues, including performance and absence management.
Rewards
Salary will be dependent upon experience as well as store size, complexity and location. A range of benefits is offered, including:
* Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
* Annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – employer contributions matched between 4% and 7.5%.
* Sainsbury’s share scheme – discounted investment opportunities.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks and development opportunities, including mentorship and career progression.
* Cycle to Work scheme for bikes and cycling equipment.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive culture
We are committed to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We may offer enhanced discretionary leave for families and carers, provide resources to help understand roles, and support inclusion and diversity through networks and development opportunities.
If you require reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
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