Job Description
Technical Support Engineer
Manchester
£35,000 basic
25 days holiday, pension, on-going training, well being, healthcare, bonus
We are seeking a professional and knowledgeable Technical Support Engineer to join our team at a market-leading security product manufacturer. In this role, you will provide top-level customer service and technical advice to engineers working in the field, offering support with Access Control, CCTV, and Intruder alarm technical queries. This position is based out of Manchester and involves providing support to individuals via phone and email.
Responsibilities:
* Offer technical support and guidance to engineers in the field regarding Access Control, CCTV, and Intruder alarm systems
* Provide top-level customer service and technical advice to ensure customer satisfaction
* Troubleshoot technical issues and provide effective solutions
* Collaborate with the technical support team to enhance overall customer experience
Experience required:
* Proven experience in a technical support role, preferably within the security product industry
* Strong understanding of Access Control, CCTV, and Intruder alarm systems
* Excellent communication and customer service skills
* Ability to troubleshoot and problem-solve technical issues effectively
* Relevant technical certifications or qualifications would be advantageous
Day-to-day
* Responding to technical queries and providing support via phone and email
* Collaborating with the technical support team to address complex technical issues
* Keeping up to date with the latest developments in security products and technologies
Benefits
* Competitive salary
* Opportunities for professional development and growth
* Collaborative and supportive work environment
* Employee benefits package
If you are a dedicated and knowledgeable Technical Support Engineer with a passion for providing top-level customer service and technical support, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our market-leading security product manufacturer.