Are you someone who loves helping others and making a difference in your community?
We’re looking for a friendly and caring Passenger Assistant to join our team!
In this role, you’ll be supporting customers on their journeys to and from Care Centres or Special Schools, ensuring their safety and well-being every step of the way.
What You’ll Be Doing:
Helping passengers get on and off vehicles safely, including using tail-lifts and assisting with wheelchairs or other aids.
Providing a door-to-door service, helping customers from their homes to the vehicle.
Making sure passengers feel safe, comfortable, and cared for during their journey.
Following all safety procedures, like securing seat belts and wheelchair anchors.
Working closely with Care Officers, Teaching Staff, and Transport Supervisors to support passengers’ needs.
Assisting in emergencies by contacting parents, relatives, or emergency services when needed.
What We’re Looking For:
Great communication skills—you’re comfortable talking to people and making them feel at ease.
Experience working with people, especially those with disabilities or special needs (this is
a bonus, but not essential).
A passion for customer care and treating everyone fairly and equally.
A flexible and positive attitude towards work.
How to Apply
When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria. An optional CV template is provided below.
Closing Date: 9th February 2026
Interview Date: TBC
Please note:
The Council will not normally re-employ ex-employees in receipt of:
· a severance payment (within 12 months of leaving)
· a local government pension (applies to Senior Officers only) unless the appointment is business critical
For further information, please email recruitment.team@bedford.gov.uk
Guaranteed Interview Schemes
Bedford Borough Council is proud to be a member of the Armed Forces Covenant and the Care Leavers Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for. Bedford Borough Council is also a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.
Visa Sponsorship
Bedford Borough Council is unable to offer visa sponsorship for this role.
Enhanced DBS
This post is exempt from the Rehabilitation of Offenders Act 1974. If your application is successful you will be required to declare any spent and unspent convictions, adult cautions (simple or conditional) that are not "protected" as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .