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Customer service support apprenticeship

Sheffield
Getting In Limited
Service
Posted: 18 June
Offer description

Customer Service Support Apprenticeship

Apply From: 23/11/2024


Learning Provider

Delivered by RNN GROUP


Employer

VULCAN ENGINEERING LIMITED


Vacancy Description

With RNN Group support, this Apprenticeship will give you an insight into how a large business operates.

This role will specifically develop you into a professional customer service specialist in a vibrant sales team, working with experienced engineers and business development professionals.

You will learn the skills, knowledge, and behaviours to be able to:

* Process customer orders
* Handle customer enquiries over the phone and emails
* Follow company procedures to handle complaints
* Advise customers of potential sale order delays
* Follow up on quotations
* Help manage stock levels and customer back-orders to avoid disruption to the business
* Contribute to weekly report circulation and department/individual KPIs
* Communicate any system/process issues to line management

If you want to work within a business that has a track record of supporting apprentices into careers, this is the right employer for you.


Key Details


Vacancy Title

Customer Service Support Apprenticeship


Employer Description

From the beginning in 1986, Vulcan Seals has been built on foundations that allow them to deliver exceptional customer service to their partners. Vulcan Seals manufactures and supplies mechanical seals for use in a variety of industries. They work closely with their customers to provide an exceptional service and solutions.


Vacancy Location

Unit 10, The South West Centre, Troutbeck Road, S7 2QA


Wage Frequency

Custom


Number of Vacancies

1


Vacancy Reference Number

1000288464


Key Dates


Apply From

23/11/2024


Closing Date For Applications

2024-12-20 23:59:59


Interview Begin From


Possible Start Date

2025-01-06


Training


Training to be Provided

* Customer Service Practitioner Level 2 Apprenticeship Standard
* Functional Skills Maths Level 1 (If required)
* Functional Skills English Level 1 (If required)
* Delivered at place of work each month


Learning Provider

RNN GROUP


Skills Required

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Logical thinking, Team working, Initiative, Friendly and approachable, Keen eye for detail, Some knowledge of Microsoft.

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