Resident Liaison Officer – Planned Maintenance
📍 Hackney / Tower Hamlets / Islington
💼 Long-Term Framework Opportunity
🚗 Full UK Driving Licence & Access to Vehicle Required
We are currently recruiting for an experienced Resident Liaison Officer to join a well-established, medium-sized London main contractor delivering a long-term planned maintenance framework for a prominent Housing Association across East and North London.
This is an excellent opportunity to join a respected contractor with a strong pipeline of secured works and a reputation for delivering high-quality social housing refurbishment projects.
The Role
You will act as the key point of contact between residents, site teams, and the client throughout planned maintenance works, ensuring excellent customer service and smooth project delivery.
Projects will focus primarily on:
* Kitchen replacements
* Bathroom upgrades
* Internal planned maintenance works
Responsibilities
* Liaising with tenants before, during, and after works
* Managing resident expectations and resolving queries/complaints
* Booking appointments and coordinating access
* Supporting site teams to ensure works progress efficiently
* Carrying out resident visits and maintaining accurate records
* Ensuring a positive customer experience throughout the programme
Requirements
* Previous experience as a Resident Liaison Officer within social housing/planned maintenance
* Experience working on kitchen & bathroom upgrade programmes preferred
* Strong communication and customer service skills
* Organised and proactive approach
* Full UK driving licence
* Access to your own vehicle
What’s On Offer
* Long-term, secured workstream for the next 10 years
* Opportunity to work with a reputable London contractor
* Supportive and professional team environment
* Immediate start available