University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, UHNM will be unable to offer sponsorship at the end of your graduate visa, and you must also have at least six months until your visa expires at the start of your employment for training and operational reasons.
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
* We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
* We are the first point of contact for our patients, staff throughout the Trust, GP's and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures.
* Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.
1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies.
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with 'trac.jobs' to support our recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
UHNM supports responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. If AI has been used to support your application, you must declare this within your submission.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, based across two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We serve around three million people and are renowned for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees contribute to our culture of inclusion. We are committed to being a diverse and inclusive employer and provide equal opportunities for career development that are fair and transparent. We ask all employees to commit to our values, co-created with staff, patients and carers, that unite us as a Trust.
Shift pattern will vary and rotate 5 days over 7 days, with shift times ranging from 6am to 10pm. The post holder must be flexible and may be required to cover night shifts to meet service needs.
Previous applicants need not apply. If you meet the above criteria and want to join our dedicated team, we would like to hear from you!
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