Royal Berkshires digital applications must be operating effectively for the Trust to meet its operational and strategic objectives. As an Advanced Applications Support Analyst you will work in a support team to support all RBFT digital applications, carrying out advanced tasks related to system administration, data integrity, configuration changes, and ensuring that all Trust‑level changes are synchronised across test and production domains. You will implement efficient, resilient processes across the full lifecycle of digital system configuration change, enforce adherence to policies, and ensure Trust compliance with Change and Release Management procedures.
Responsibilities
* Assist with technical issues and provide guidance to system users, promoting best practice through regular communication with service users and department heads.
* Participate in project work to support system developments and project‑manage upgrades as required.
* Review process specifications from strategic suppliers and ensure that upgrades are successfully delivered.
* Act as an escalation point for key stakeholders and represent the Digital Applications Support Team at Change Authorisation Board (CAB) meetings.
* Fully participate in go‑live preparation and hand over of functional systems and application enhancements into the live production environments within the Trust.
* Provide advanced applications support and administration for all digital applications.
* Maintain the security and system integrity of data arising from support team interventions.
* Identify process improvements and correct system configuration to reduce risk, improve working practices and system performance.
* Build strong relationships across the Trust and with management.
* Provide expert‑level support for all digital applications, troubleshooting complex system issues, and ensuring minimal disruption to clinical workflows.
* Ensure security, data integrity, and performance of clinical systems, monitoring back‑office interventions and resolving any security or integrity concerns.
* Serve as the primary escalation point for key stakeholders, ensuring prompt resolution of critical issues.
* Oversee Trust adherence to Change and Release Management guidelines, coordinating, testing and rolling out changes without disrupting operational services.
* Conduct regular data quality audits of back‑office work and ensure coding and configuration changes meet required accuracy and compliance standards.
* Manage system configurations and updates in collaboration with technical teams, clinicians and other Trust stakeholders.
Experience
* In-depth knowledge and experience with the Cerner Millennium EPR system, including Back Office tools.
* Broad understanding of NHS clinical and administrative processes.
Qualifications
* Bachelors degree in IT, Computer Science, Healthcare Informatics, or a related field, or equivalent professional experience.
* ITIL Foundation Certification or equivalent experience in IT Service Management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
J-18808-Ljbffr