A rapidly expanding UK & International freight forwarding and logistics company are looking for a Office Admin Customer Services professional tofulfil a dual office based role where you will be working under the customer services manager.
ROLE: Office Admin - Customer ServicesLOCATION: BerkhamstedBASIC SALARY: £25k to £26kHOURS: Monday Friday 9-5:30 (1 hour lunch)BENEFITS: Pension etc. after a certain period, free onsite parking, statutory sick pay, Bank Holidays Off,Pool and Air Hockey Tournaments, Paid for lunch each pay day, Company team bonding events.
To support the admin and customer services Manager, providing customer service to all new and existing clients, updates on their deliveries, taking new bookings and updating the systems, booking couriers, dealing with questions and queries and providing general customer services both inbound and outbound calls.Creating daily POD reports in Excel and forwarding them to our clientsImporting data to our database from Excel spreadsheetsAnswering calls to both suppliers and clients, taking messages, transferring calls to the correct personChecking incoming invoices and assigning the costs to bookingsFilingBooking couriers/jobs online via booking systems, verbally and by emailLiterate and able to write professional emailsLabelling parcelsLocate the correct goods as per customer orders using barcodes and serial numbersInspect goods for damage or faults before they are packedProvide exceptional customer service by promptly addressing any enquiries or concerns from clients and maintaining strong relationships with key customers
Experience requiredAt least 2 years Office experience preferred in a customer service position and environment.Attention to detail with a passion for customer services. Good communication and admin skills, also attention to detail a real team playerStrong organisational and multitasking abilitiesAttention to detailThe ability to communicate effectively and clearly on the phoneTeamwork and an attitude for coordinating your work with othersThe ability to detect and solve problems when working under pressureCommunication skills, as you'll be liaising with a variety of people
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