Job overview
Join the dynamic world of Neurology! We're on the lookout for a vibrant Support Medical Secretary to elevate our team in the bustling Medicine Division. Picture yourself providing top-notch Administrative & Clerical support to our brilliant Neurology Consultants, Registrars, and Specialist Nurse Teams—eleven consultants strong!
Don't fret if you're not a medical terminology guru just yet—we'll help you develop those skills. This is your chance to thrive in a fast-paced environment, making a real impact on patient care across Lancashire & South Cumbria, East Lancashire, Blackpool & Fylde, and beyond. Embrace the enthusiasm, hard work, and adaptability needed to enhance the patient experience. Ready to take your career to the next level? Join us!
Main duties of the job
Your work will cover a wide range of duties including, downloading, formatting and typing of clinical correspondence. You will also provide secretarial and administrative support and cover when other members of the Medical Secretary Team are absent from sickness or annual leave.
This includes dealing with patient queries, post, filing, retrieving information, using our electronic patient record system and supporting administrative assistants within the team. You must therefore be able to demonstrate a flexible approach to all working relationships. Your customer service and communication skills and experience will come in great use, as will your organisational skills with attention to detail.
Knowledge and experience of office procedures are of course essential – we don’t want to just throw you in at the deep end, so we do want people who know what it’s like to work in an office team environment. However, as all offices and systems are different, you will receive full training when you start so there will be plenty of opportunity to grow and develop new skills as well as show us what you can do with yours. The ability to use your initiative and work as a member of a busy team is essential.
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Please read our job description listed below:
1. Downloading and typing of clinic letters or other correspondence produced by clinical colleagues
2. Provide secretarial and administrative support cover when other members of the Medical Secretary team are absent from sickness or annual leave.
3. Be a point of contact for day to day enquiries, referring where necessary to more senior staff.
4. Organising incoming and outgoing post
5. Dealing with routine telephone enquiries as appropriate and referring to appropriate person as necessary.
6. Coordinate and liaise with clinical colleagues and all other staff where necessary
7. Be responsible for own personal education, keeping up to date to ensure highest possible standards of work.
8. Participate in an annual appraisal, ensuring highest possible standards of work through commitment to CPD.
9. Actively takes part in learning activities in accordance with an agreed personal development plan.
10. Take an active part in Team Meetings and audits as required.
11. Take personal responsibility for the quality of service provided and contribute towards service improvements.
12. Work with administrative team to improve services and processes within the Neurology services.
13. Collation of papers for clinical colleagues within the service in support of the preparation for clinics / presentations or the development of reports.
14. Use databases and computer packages where appropriate to initiate and maintain records for analytical purposes.
15. Utilisation of local or Trust case note tracking system.
16. Filing of reports and results.
17. Arrange clinic appointments if required.
18. Access and update patient records on Flex to ensure all interested parties are aware of current patient status and ongoing management.
Person specification
Qualifications
Essential criteria
19. GCSE grade C or above in Maths and English & good general education
Desirable criteria
20. RSA 2 or 3 or equivalent typing skills
21. AMSPAR
22. ECDL or equivalent
Knowledge and Experience
Essential criteria
23. Previous experience of working with the public
24. Aware of the concept of confidentiality
25. Efficient use of Microsoft Office; Word, Excel, Outlook
26. Previous audio typing experience
Desirable criteria
27. Previous NHS administration experience
28. Previous medical audio typing
29. Previous secretarial experience
30. Basic knowledge of medical terminology
31. Working knowledge of Trusts current IT systems
32. Knowledge of NHS Policies and national targets including 2 week rules, 18 week targets