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Adecco is pleased to be recruiting for an EUD Analyst to join Thames Valley Police at their Hampshire & Isle of Wight Constabulary in Winchester.
This role involves working 37 hours a week, Monday - Friday, and is based in the office. The day rate is £ per day and it is inside IR35.
PLEASE NOTE: Due to Police criteria, you must have lived in the UK for at least the last 5 years to apply for this position.
The overall purpose of the role is: To ensure the quality of the End User Device (EUD) service provided is of a high standard, offering an excellent customer experience and delivering within the agreed Service Level Agreements.
The key responsibilities include:
* Providing excellent support to the force's user base, minimizing service disruptions.
* Coordinating onboarding for new starters to meet experience level agreements.
* Troubleshooting and resolving EUD incidents, requests, and problems within SLAs, and identifying patterns for proactive problem management.
* Updating documentation and knowledge articles as needed in collaboration with the EUD Senior Engineer.
* Supporting moves, projects, and events related to EUD services.
* Following asset management governance processes and procedures.
* Suggesting service improvements to the EUD team.
* Delivering services that meet Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
The skills and knowledge required:
* Ability to follow documented procedures and processes.
* Strong troubleshooting and diagnostic skills.
* Ability to travel across different locations within both forces; a full UK driving license is essential.
* Experience in ICT operational delivery.
* Supporting Windows 10, smartphones, laptops, and desktops.
* Experience resolving incidents, requests, and problems.
* Ability to identify and implement service improvements.
* ITIL V3 Foundation or V4 certification.
* Experience with ServiceNow.
If you possess the required skills, please apply. Our Adecco Consultants will contact you if your CV is shortlisted.
Adecco acts as an employment agency for permanent roles and as an employment business for temporary staffing. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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