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As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.
About the Team:
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the opportunity to spend time on the sales floor, engaging with customers and working with your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.
*Please note, this job requires completing an assessment that will be emailed to you upon application submission.
Our Store Managers excel when they:
Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
Dare to exceed individual and store sales goals by building genuine connections with our fans.
Surpass commercial targets and KPIs, setting new records and achieving remarkable success.
Create unforgettable shopping moments by displaying excellent product knowledge and building brand loyalty.
Dream of coaching and inspiring the sales team, fostering accountability for performance, and providing real-time feedback to achieve KPI goals.
Build loyal fans through authentic engagement and lasting connections beyond transactions.
Expand your network and attract top talent for Pandora, including seasonal and core hires like Assistant Store Managers, Sales Associates, and Sales Leads.
Partner with the Divisional Sales Manager and HR to address performance issues and policy violations.
Utilize your expertise across talent, brand, operations, and fan experience to ensure visual merchandising, operational efficiency, and talent development are executed timely.
All other duties as assigned.
To craft your career with us, you should:
Have 3-5 years of experience as a Store Manager in a high-performance retail environment.
Demonstrate strong communication skills, both written and verbal, with a sense of care.
Be able to connect with people at all levels and captivate an audience.
Possess sharp business acumen and analytical skills to deliver positive results.
Be a talent magnet, skilled in recruiting, retaining, and developing teams, with succession planning experience.
Have knowledge of Microsoft Office 365 and retail POS systems.
Be at least 18 years old and able to provide proof of identity and work eligibility.
Be flexible to work nights, weekends, and holidays, and capable of standing for extended periods, lifting 50+ pounds, and arriving on time.
We Dare! We offer a competitive compensation package including base salary plus bonuses, and a retirement plan.
We Care! Pandora provides extensive benefits including Medical, Dental, Vision, Disability, Life & AD&D insurance, gift cards, and product discounts.
We Dream! We support growth through learning and development, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
We Deliver! Our PTO package includes vacation, personal days, sick leave, birthday, celebration days, and holidays.
About Pandora:
Pandora designs, manufactures, and markets hand-finished jewelry from high-quality materials at affordable prices. Our jewelry is sold in over 100 countries through 6,800 points of sale, including 2,700+ concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide, with manufacturing in LEED-certified facilities in Thailand using recycled silver and gold. We aim to be carbon neutral by 2025 and are committed to reducing emissions across our value chain. Pandora is listed on Nasdaq Copenhagen and had a revenue of DKK 23.4 billion in 2021.
Pandora’s recruitment procedures are transparent and fair, removing biases and discrimination risks. We encourage applicants to refrain from including identity-related details such as photos, marital status, and age.
About Pandora NAM:
The Pandora North America team includes over 115 employees in offices in New York & Baltimore, a logistics center in Maryland, field staff, and over 3,900 store employees. The USA is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, mostly owned and operated by Pandora.
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