Night Receptionist
Company: QHotels
Location: Norwich
Salary: £12.71 per hour
Type: Permanent, Full-time
Posted: Just now
Are you a night owl? Do you thrive on delivering outstanding customer service?
What you will do
You’ll manage the reception during the night, greeting guests upon arrival, administering check-ins and check-outs and ensuring all guest enquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
What we offer
* Free health club membership (T&Cs apply)
* Discounts across golf including membership, guest rates, green fees, buggies and clothing
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees
* Various learning & development opportunities
* Access to an Employee Assistance Program - Hospitality Action
* Refer a friend scheme
* FREE parking
* AND much more
Is this role for me?
* Ability to work with minimum supervision
* Passion for delivering exceptional guest service
* Courteous and pleasant attitude
* Conflict resolution experience
About the employer
Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4-star, 166-bedroom property. Our hotel has garden views with an 18-hole golf course and dining options including the Brasserie restaurant, Bunkers bar and a terrace bar; we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.
The QHotels Collection also supports the UK Armed Forces and has signed the Armed Forces Covenant achieving the Silver Award.
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