Key account manager

We are working with an award winning, growing Waste Management business in the hunt for a Key Account Manager. This business are in growth mode. They have won several awards over the last decade.

Salary - depending on experience: 40k - 50k base, plus car package , plus annual bonus, plus company benefits. Home based, remote working and some office work weekly.

• Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
• Complete and maintain an Account Development Plan (ADP),
• Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
• Meet with the customer regularly to review and continually improve the service,
• Take ownership of the strategy for retention and growth
• Identify and communicate risks/threats and solutions promptly,
• Identify opportunities for cross selling and upselling waste/resource management solutions.
• Contribute to the timely preparation of financial forecasts and budgets.
• Selling TWM services - trade, hazardous, compactors, bailers and equipment..
• Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.

Experience:

• Proven track record of achieving successful operation, retention, and growth of existing accounts In Waste.
• Extensive experience in customer service/ account management in Waste - this is essential.

Skills:

• Strong confident personality with the drive and determination to meet with customers and make a difference.
• Excellent written/ oral communication, interpersonal and presentation skills.
• The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
• Be self-motivated and highly motivated to continually improve service delivery and value. Hold high numeracy skills
• The ability to manage multiple relationships simultaneously.
• The ability to prioritise tasks and manage time/ workload efficiently.
• Effective and efficient at problem solving