We are currently recruiting aService Delivery/Operations Supervisorto join our events team in Bolton.
As aService Delivery/Operations Supervisor, you will be responsible for managing a team of security personnel and ensuring the safety and security of all event attendees.If you are a highly motivated individual with a passion for event security, we encourage you to apply for this exciting opportunity.
Hours:
* 45 hours per week
* Mustbe flexible to cover days, evenings, weekends and bank holidays
Pay & Benefits
* £28,080 rising to £29,250 per year after successful completion of probationary period and additional training
* Mandatory Training Programme - Completion Bonus
* FREE First Aid & SIA Top-up Training*
* Wagestream
* Employee Assistance Programme (EAP)
* Health Cash Plan
* ExcluSec Perks & Rewards
Role:
* To supervise and manage a team of event security and stewarding staffduring events
* To ensure that Key Performance Indicators are met and any areas of improvement are identified.
* To provide support to teams leaders and operational staffacross a portfolio of events, venues and stadiums.
* To schedule rosters ensuring shifts arescheduled correctly as per client requirements.
* To ensure that any issues are promptly raised to the appropriate manager as not to effect shift coverage or client’s satisfaction
* To complete regular site visits and employee welfare checks to ensure compliance with company policies and SIA licensing requirements
* To ensure every event, venue and stadium have sufficient welfare and logistics equipment on site
* To review, complete and implement site documentation including crowd management plans, event briefings, and risk assessments in line with the relevant British Standards and relevant Health & Safety legislation.
* To assist the Service Delivery Support Managerin the mobilisation of new events, venues and stadiums
* To support and coach new and existing employees through the Mandatory Training Programme
* To conduct HR support duties including investigations, disciplinaries, employment reviews, probationary reviews, and annual appraisals with employees in accordance with company policies and in consultation with the Business Support Team
* To assist the Business Support Team in the recruitment of new employees ensuring selected applicants can demonstrate the required standards as per the requirements of the role.
* To ensure a safe working environment, which adheres to statutory obligations aligned to Health and Safety at Work legislation.
* To undertake such additional duties as are reasonably commensurate with the level of the post.
Job Requirements
* A valid frontline SIA licence (minimumDoor Supervision) is essential
* A full UK driving licence is essential
* ALevel 3 Spectator Safety (or higher)qualificationis essential
* A recognised Health & Safety qualification such as IOSH Managing Safetyis preferred
* The ability to work independently and as part of a teamis essential
* A flexible approach to work is essential
* The ability to be pro-active and use own initiativeis essential
* Previous supervisory experience in the security industry is essential
* Previous experience in asimilar roleis essential
* Excellent communication and customer service skillsis essential
* Excellent command of English, both written and verbalis essential
* The confidence and ability to deal with difficult situations (including those involving conflict) is essential.
* Eligibility to work in the UKis essential
* A 5 year verifiable work historyis essential
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