Area Sales & Development Manager (Telesales Quality & Compliance)
Salary from £38,442 per annum plus strong benefits package and excellent career progression opportunities
Aspect House, Blantyre
Permanent / Full Time / Hybrid Working
Help us create a better future, quicker
At Scottish Power we know that our people are our strongest asset, so we're always looking for individuals whose energy, intelligence and passion can help us reach our goals.
At the heart of all business visions and activities are the people whose individual efforts and performance make it happen. We encourage our people to be proud of where they work, to share their ideas and to own their careers. We promote a safe working environment and push people to shape and progress their careers so that we grow our talent within the company.
What you'll be doing
* Manage the implementation of documentation and execution of the operational control environment by the business that it is appropriate to ensure assurance, to Ofgem standards, across Domestic Sales.
* Maximise profit of sales from all new customers within agreed guidelines, ensuring full adherence to Credit Risk Policy.
* Liaise with internal departments where appropriate, to provide effective problem resolution for customer complaints.
* Implement robust business solutions, such as operational controls, aimed at delivering improvements in quality and regulatory assurance across Domestic Sales
* Implement KPI's and 'best practise' standards across Domestic Sales, using data resources available to ensure key objective and business performance measures are achieved.
* Assist in maintaining a strong control environment ensuring that all procedures and processes in their area comply with regulatory and group policies and that documentation is kept up to date.
* Undertake all due diligence during the development of potential new partners.
* Support the partner management of Brokers through detailed analysis of key performance indicators, providing reports and information to highlight where remedial action is required to comply with internal and external regulations.
* Arrange and lead weekly operations compliance meetings with all nominated outsourced call centres.
* Listen to significant call sample from nominated outsourced call centre every week to ensure that all regulatory obligations and licence conditions are being met and to drive quality improvements from the call centre.
* Maintain reporting and controls for ongoing performance monitoring against weekly, monthly and YTD targets. Provide on a macro and individual partner level to facilitate recommendations to be made to the ASDM, B2B and Head of Sales, detailing process and performance enhancements.
What you'll bring
* Recent sales and/or marketing experience within utility industry background.
* Proven track record in delivery of sales/products and managing partner relationships.
* Ability to communicate well face to face with customers and external partners within the non- domestic market
* Ability to relate to customers / external partners at the appropriate level together with the ability to make decisions with confidence and clarity based on an understanding of process and guidelines.
* The ability to be a self-starter and work independently of others.
* A good level of computer literacy.
* Self-motivated and with a positive attitude to team development, sales targets, and performance management.
* Understanding of Industry and Organisational Structure
What's in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
That's why our benefits include:
* 36 days annual leave
* Holiday purchase – perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers – save more and spread the cost of your technology purposes
* Count us in – pledge to reduce carbon emissions and help fight climate change
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to Savesmart financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below
March-2-2026