Salary: £80,000 - 100,000 per year Requirements: Proven experience designing and implementing end-to-end services within complex, global organisations. Strong background in service design, customer experience, and multi-channel process optimisation. Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing. Demonstrated experience developing service blueprints, personas, and interaction models. Ability to translate strategic objectives into actionable service designs within operating model constraints. Experience proposing and implementing alternative service delivery models to drive efficiency and value. Skilled in leading service-level impact assessments and supporting large-scale transformation adoption. Knowledge of risk, compliance, and control requirements within service delivery environments. Experience facilitating co-design workshops and engaging diverse stakeholder groups. Ability to manage service design roadmaps, prioritisation, and iterative improvement cycles. Familiarity with performance measurement frameworks and embedding new service designs into BAU operations. Proficiency in design and visualisation tools. Responsibilities: Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs and business objectives. Develop service blueprints, journey maps, personas, and interaction models to optimise service delivery. Facilitate co-design workshops to define detailed service processes, including process mapping, handoffs, and SLAs aligned to the operating model. Conduct user research, prototyping, and usability testing to validate service concepts and ensure accessibility and effectiveness. Propose alternative service delivery models to maximise value and efficiency. Establish and maintain service design principles and standards to ensure consistency across the global service portfolio. Embed scalability, risk, control, and compliance requirements into service designs. Define and implement service-level performance metrics aligned to operating model requirements. Translate service designs into operational and organisational requirements in collaboration with programme leads. Support documentation, training materials, playbooks, and adoption activities to embed new services into BAU. Lead service-level change impact assessments and contribute to roadmap planning and phased implementation. Technologies: Support UX UI Design More: We are a global professional services firm based in London, currently offering a fantastic opportunity for a Service Designer / Service Design Lead on a 12-month fixed term contract. Our firm values innovative thinking and collaboration, always striving to enhance our service delivery. You will join a dynamic team dedicated to transforming service design within our organisation. We encourage a hybrid work model, allowing for flexibility in your working environment. last updated 8 week of 2026