As a Planning Coordinator, you will play a crucial role in scheduling and organising engineers for planned and reactive maintenance. This is a high-pressure, fast-moving role that requires strong communication, attention to detail, and the ability to adapt quickly to changing priorities.
Key Responsibilities:
* Schedule engineers for planned maintenance, emergency callouts, and reactive repairs.
* Act as the first point of contact for engineers, ensuring they have the correct job details and support.
* Handle a high volume of inbound and outbound calls, liaising with customers and engineers to coordinate jobs effectively.
* Raise purchase orders and manage spare parts logistics for scheduled jobs.
* Maintain accurate and detailed job records via CRM systems.
* Ensure urgent job changes are communicated effectively to engineers and customers.
* Work closely with the Service Manager to support team improvements and process efficiencies.
Key Requirements:
* Service Coordination Experience: Prior experience in scheduling engineers, planning maintenance, or working in a high-pressure service environment.
* Strong Organisational Skills: Able to prioritise and manage multiple tasks in a fast-paced setting.
* Excellent Communication: Confident on the phone and proactive in dealing with engineers and customers.
* Resilient & Self-Motivated: Thrives under pressure and maintains a high standard of work.
* Industry Knowledge (Advantageous): Experience in Facilities Management, Engineering Services, or Industrial Maintenance is highly beneficial.
* Systems & Process Driven: Comfortable using SAP, or similar service management systems.
Our client is recruiting now for an immediate start – do not delay sending your CV if you have the skills outlined above. We will be in touch within 7 days if your application has been successful – please assume your CV has not been shortlisted if you do not hear from us in this time. Best of luck in your search!