Title: Visitor Assistant
Location: Dover Castle, Dover, Kent, CT16 1HU
Salary: £12.21 per hour / 8 - 20 hours per week / seasonal role during peak school holidays
Job type: Permanent
Ref: 16058
About the Role
Would you like to work for a charity that cares for hundreds of historic sites across England? We are seeking a Visitor Assistant to join us at Dover Castle, working 8 - 20 hours per week during peak school holidays.
Who We Are
No history background? No problem. We value passion for people and excellent customer service above all. You will enjoy working as part of a team and providing engaging experiences to a diverse range of visitors.
Heritage is for everyone. It connects us to the past and to each other through stories, artefacts, and traditions. We care for over a million objects and hundreds of sites, making heritage accessible and enjoyable for all.
Your Responsibilities
* Ensure visitors have a memorable experience from arrival to departure.
* Offer personalized recommendations, promote memberships, and suggest activities.
* Maintain site accessibility, safety, and presentation.
* Assist with busy days and adapt to quieter times, especially in bad weather.
* Work weekends and Bank Holidays as required.
Qualifications and Experience
Previous experience with the public is beneficial but not essential; full training will be provided.
Benefits
* Career progression opportunities in retail, food, and management.
* Access to English Heritage events, sites, and discounts.
* Free access for you and up to 6 friends or family members.
* Discounts in shops and cafes.
* Enhanced maternity/paternity/shared parental leave.
* Holiday entitlement starting at 25 days plus Bank Holidays, increasing after 3 years.
* Option to buy additional leave.
* Matched pension contributions up to 10%.
Learn More
Visit https://www.english-heritage.org.uk/about/ and https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Inclusivity and Wellbeing
We are committed to diversity, inclusion, and wellbeing. We support various networks and provide resources for mental health and workplace adjustments.
Application
For inquiries, contact Becky Smith at becky.smith@english-heritage.org.uk. No agencies, please.
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