Job Description
Recoveries Case Handler (Motor dealerships)\n\n📍 Location: Cardiff (Hybrid - 2 days per week on-site)\n 💰 Salary: £29,000\n 📄 Contract Type: Full-Time, Permanent (35 hours per week)\n ⏰ Working Hours: Monday - Friday, 9am to 5pm\n🌴 Annual Leave: 30 days + Bank Holidays\n 🚀 Start Date: Asap\n\nThe Role\n\nMotonovo finance are looking for a Recoveries Advisor to manage their own portfolio of cases, working closely with car dealerships and Account Managers to recover outstanding debt and reduce financial risk.\n\nBased in our vibrant Cardiff call centre (with hybrid flexibility), you'll be part of a supportive team with a friendly, people-first culture that mirrors how we treat our customers.\n\nKey Responsibilities\n\nManage your own portfolio of cases, providing professional and efficient service to maximise recoveries\n\nLiaise with dealers and Account Managers to negotiate the repayment of outstanding debts\n\nMaintain strong working relationships with field staff and stay aligned with regional account activities\n\nIdentify and raise concerns where conduct or debit patterns suggest recurring issues\n\nRecommend appropriate next steps when internal collection efforts have been exhausted\n\nProduce clear, timely weekly and monthly reports on collections and performance\n\nWhat We're Looking For\n\nStrong communication and negotiation skills\n\nAbility to manage your own workload and take ownership of cases\nConfidence in handling challenging conversations and managing complaints\n\nBackground in collections, complaints, or financial services is beneficial but not essential\n\nOrganised, analytical, and detail-focused with solid numerical skills\n\nResilient team player who thrives in a fast-paced, hybrid environment\n\nAbility to use initiative and solve problems independently\n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy