This in-house Pension Executive function is looking for a strategic and resilient leader to shape and deliver their Member First vision —ensuring a ‘ right first time’ quality service for members while driving continual improvement, assurance, and operational excellence.
As Director of Assurance, Quality & Standards, you will:
* Set and deliver the vision for quality across Member Services.
* Lead their first line assurance programme, embedding governance, standards, and control.
* Build and implement a sustainable knowledge management system.
* Drive remediation strategies, complex administration, and service improvements.
* Engage senior stakeholders (including trustees and non-executives) to influence positive change.
About you:
* Proven senior leadership in a regulatory or financial services environment.
* Strong background in assurance, risk management, quality management, and service transformation.
* Resilient, pragmatic, and able to lead through complexity with sound judgement.
* Experience in pensions (administration/regulation) is highly desirable.
Why join the team?
This is a unique opportunity to build and shape a new function at the heart of Member Services, driving a purpose-led transformation that delivers real impact for our members.