Overview
Are you a detail-oriented administrator with a passion for customer service and global collaboration? Join our Aftermarket Customer Excellence Team and help us deliver outstanding sales support to customers, suppliers, and colleagues worldwide. Please see further details of the role below. If you believe you have what it takes, please apply and we look forward to meeting with you.
Overall purpose of role
To provide administrative support to customers and suppliers in the Aftermarket Customer Excellence Team, handling quotations, orders, invoices, coordinating picklists and more for customers, suppliers and colleagues.
Key Responsibilities
* Provide administrative support to customers, suppliers and colleagues, via current systems, email, Microsoft Teams or telephone on a global wide basis.
* Maintain business systems with up to date information as required
* Processing and expediting of customer orders
* Prepare and issue order acknowledgement documentation, to meet customer commitments as required
* Scheduling and coordinating picklists
* Generation of quotations to customers
* Provide support for shipping customer orders, domestic and international
* Prepare invoices and other spares related documentation as required
* Co-ordinate with purchasing department on item deliveries
* Provide support to Matcon licensee companies
* Comply with company procedures and policy
This list is not exhaustive, and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.
Skills & Abilities
* Administrative experience preferred
* Excellent verbal and written communication skills
* Able to build good working relationships and work as part of a team
* Ability to manage and prioritise tasks, time, and people in order to meet deadlines
* Ability to work independently
* Excellent problem-solving skills
* Strong organisation skills
* Excellent attention to detail
Knowledge & Qualifications
* Proficient in Microsoft Office applications
* Knowledge of Oracle-based ERP systems advantageous
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