Company Profile Total IT is an award-winning technology services company with offices in Bedford (Head Office), London (30 Leadenhall), and a new international office opening in Dubai, UAE.
Since 2006, weve grown into one of the worlds top 501 Managed Service Providers (MSPs), specialising in high-touch IT support for clients operating at global scale. We operate a 24/7 Service Desk to support the mission-critical needs of our clients.
Our niche is clear:
Property Sector Clients delivering technology management for skyscrapers, landmark buildings, and large estates.
Smart Systems Integration acting as a Master Systems Integrator, we design, deploy, and manage smart building technology at vast scale, ensuring systems interconnect seamlessly for both properties and global clients with disparate systems.
The Role We are formalising our Project Management practices by creating a dedicated Project Management Office (PMO). The PMO function is being designed and rolled out now, and will require ongoing build, nurture, and refinement to deliver brilliant customer experiences through consistently well-managed projects.
The Project Management Officer role is a step-up into leadership ideal for an ambitious Project Coordinator or Junior Project Manager who is ready to take ownership of people, processes, and project quality.
You will:
Act as the guardian of process, ensuring the PMO team works to consistent standards
Oversee a team of 6, taking on day-to-day line management responsibilities (with structured support from the Head of Operations and HR Manager)
Ensure clients, colleagues, and third parties have a seamless experience across every project
Drive the design, rollout, and continuous improvement of the PMO function
For the right candidate, this role offers a clear growth path to PMO Manager as the function matures.
Responsibilities Leadership and Line Management
Oversee the day-to-day management of 6 direct reports (3 PMO Coordinators, 1 Project Manager, 1 PMO Technical Engineer, 1 Field Engineer), ensuring workload balance, standards, and delivery quality.
Conduct appraisals and provide coaching, feedback, and guidance to team members.
Work in partnership with the Head of Operations and HR Manager on career development frameworks, performance escalations, and recruitment processes.
Step in to cover critical tasks during periods of annual leave or sickness, while focusing primarily on oversight and process guardianship.
Oversight and Guardianship
Act as the overseer of the PMO, ensuring consistency, quality, and compliance across all projects.
Serve as the guardian of process, creating, updating, and enforcing PMO methodologies, templates, and tools.
Drive adoption of PMO processes and ensure they are followed consistently across the team.
Implement structured resource scheduling, ensuring project resources are booked well in advance rather than assigned last-minute.
Coordinate with other departments (Technical Services, Networks, IT Security, Electronic Security) to secure the right people for each project and ensure utilisation targets are met.
Maintain visibility of team utilisation, preventing last-minute flurries of activity caused by client chasers, and keeping projects on track through proactive planning.
Quality and Compliance
Conduct spot checks and audits across project lifecycles to ensure governance, documentation, and reporting standards are upheld.
Champion the Perfect Project framework to ensure every project meets our quality benchmarks.
Maintain accurate records in Halo PSA and SharePoint.
Stakeholder Engagement
Coordinate with clients, internal delivery teams, and third parties to ensure communication and expectations are clear at all times.
Act as escalation point for governance issues, risks, and decisions.
Liaise with Finance on project milestones, budgets, and invoicing.
Continuous Improvement
Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction).
Lead focus groups and initiatives to refine processes, templates, and tools.
Promote the PMO across the business as a driver of project excellence and customer experience.
Results and Measures (Team-Based) Every project is successfully marked as The Perfect Project:
Signed Statement of Works and Purchase Order
Survey results verified
Signed Data Asset Form (where appropriate)
Kick-off call completed with documented follow-up
Pulse Calls arranged, completed, and followed up
All details recorded in Halo PSA and SharePoint
Performance Metrics:
Compliance: Zero major compliance breaches per quarter
Efficiency: 95% of projects delivered on time and within budget
Customer Satisfaction: 90%+ client satisfaction scores across projects
Internal Impact: Positive colleague and business feedback on PMO effectiveness
Software and Technology Competencies Microsoft Office
Microsoft Project
Microsoft Visio
Microsoft 365 / Office 365
SharePoint
Power BI
Skills, Knowledge and Experience Exposure to project methodologies (Prince2, Agile, Scrum, MSF) desirable
Willingness to learn PMO frameworks (AIPMO, P3O Foundation, PPSO Essentials)
Strong organisational and stakeholder communication skills
Previous experience in project coordination, PMO support, or junior project management
Experience with line management or mentoring is advantageous but not essential
Key Behaviours Ambitious and self-motivated, with a desire to grow into a PMO Manager role
Process-minded with strong attention to detail
Energetic, organised, with excellent communication and leadership skills
Positive, adaptable, and professional in approach
Team-focused, reliable, and committed to adding value to the business
Company Benefits 28 days annual leave plus 1 extra day (to be taken within 2 weeks either side of your birthday)
Private Healthcare including 24hr GP Service, in/out-patient care, therapies cover, advanced cancer care
Mental Health and Wellbeing programmes
Audio, Optical and Dental cover
Reward Programme valued at approx. £1,750 per year
Contributory pension scheme
Up to 10 days of relevant training per year
Tailored professional and personal development plan
High-performance computers for all employees
Modern offices with breakout areas
Flexible office/home working
Interview Process Telephone screening (1015 minutes)
Microsoft Teams interview
Assessment task short case study/scenario exercise to demonstrate PMO thinking and stakeholder communication
Face-to-face interview with our CEO
HR call to discuss job offer, set expectations, confirm details
Final stage offer letter issued and start date agreed. Welcome to the Total IT team!
Why Work at Total IT A recent team survey gives an insight into life here:
Great people.
The atmosphere makes me want to come into work each day!
Youll be joining a company where youll be welcomed warmly, given real responsibility, and offered top-up training to help you meet your goals. For the right person, this is a career-defining step into leadership with a clear path to PMO Manager.
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