Job Description The role of Retention Specialist is really important to us. You will be responsible for retaining our telecoms customers that are coming to an end of their contract. We would love to welcome you to our Crewe Eurocard office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be… You will be provided with accounts to work from which means no cold calling! Developing learning of suite of telecom products Fully explain features and benefits of our products. Working closely with key partners across the major networks. After-sales service to ensure customers are 100% satisfied. Obtaining additional orders or referrals from current customers.