Apprenticeship Service Coordinator (Fire & Security)
Location: Edinburgh
Reporting to: Service Manager
Staff Grade: ST6
Company:Dalkia Fire & Security
About the Role
Dalkia is offering an exciting opportunity for an Apprenticeship Service Co-ordinator to join our Fire & Security division.
This apprenticeship provides structured training, hands-on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Co-ordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships.
Key Responsibilities
1. Assist with incoming service calls and log jobs accurately on internal systems
2. Support prioritisation of reactive and planned maintenance works
3. Help allocate jobs to Field/Service Technicians and approved subcontractors
4. Assist in coordinating engineer revisits and maintenance schedules
5. Update...