Do you have a passion for excellent customer service and enjoy working with animals? Rowe Veterinary Group are looking for a receptionist to join our busy and friendly practice in Yate. Rowe Vet Group are based in the South West with branches in Wotton, Brimsham, Thornbury, Winterbourne and a 24 hour hospital in Bradley Stoke. As a valued member of the reception team you will be the first point of contact for pets and their owners. Your duties Greet clients and their pets in a professional and courteous manner Book, cancel, and change appointments Handle queries promptly and professionally via phone, email, and face to face Advise clients on preventative healthcare products and promote Pet Healthcare Plans and pet insurance Dispense medications and prescriptions Take payments, cash up, and perform all other general admin and reception duties More about you In addition to a love of all animals, the ideal candidate will have excellent customer service skills, both face to face and on the phone, proficient knowledge of IT, the ability to work well under pressure in a busy environment and to remain calm when dealing with emergencies. Minimum of 1 year office-based experience Good level of education (minimum 5 GCSEs Grade C or above) Reliable with excellent time management skills Professional and caring telephone manner Strong communication and interpersonal skills Excellent customer service skills Good working knowledge of MS Office Good numeracy and literacy skills High attention to detail Your shift pattern You will work a total of 28.5 hours per week covering the below shift pattern; Monday 2 pm - 7 pm Tuesday OFF Wednesday 2 pm - 7 pm Thursday 8 am - 7 pm Friday 8 am - 2 pm 1:4 8-hour weekend at our Bradley Stoke site. In addition to a competitive salary, you will benefit from: 6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care £0 - £0 an hour Up to £20,317.44 DOE We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.