Application Support Analyst - 015227, Plymouth
Job Details
* Location: Plymouth, United Kingdom
* Job Category: Other
* EU work permit required: Yes
* Job Reference: 015227
* Job Views: 24
* Posted: 12.08.2025
* Expiry Date: 26.09.2025
Job Description
Role and Responsibilities:
* Monitor Jira tickets daily, support general inquiries, prioritize issues, and escalate as needed.
* Manage first-line application support phone calls.
* Communicate with internal and external system users, providing updates on issue resolution.
* Perform daily checks as part of the AFO team processes, raising and resolving issues with team members.
* Update and manage support rotas to ensure coverage.
* Maintain documentation and Confluence pages with process details and solutions.
* Analyze support issues and suggest improvements.
* Maintain team SharePoint pages.
Candidate Requirements
* Excellent problem-solving skills.
* Strong communication skills.
* Team player with the ability to collaborate effectively.
* Basic knowledge of SQL and RDBMS.
* Understanding of change management procedures.
Please note: Only successful candidates will be contacted. Thank you for your understanding.
Pontoon is an employment consultancy committed to diversity and inclusion. We support reasonable adjustments at any stage of the process. For more information, please contact our recruitment team.
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