Requirements
Must have:
- Deep understanding of the Salesforce platform, specifically Service Cloud, Data Cloud, and Apex/LWC. - Proven experience with Generative AI, Prompt Engineering, and Large Language Models (LLMs). - Extensive experience with Salesforce Flows, OmniStudio, and integration middlewares like MuleSoft. - Salesforce Certified Agentforce Specialist (Essential). - Salesforce Certified Data Cloud Consultant. - Salesforce Certified AI Associate or Specialist.
Responsibilities:
- Act as the subject matter expert (SME) for Agentforce, providing guidance on platform capabilities, architecture patterns, and best practices. - Design and build custom Agentforce Agents for autonomous workflows, including intent design, prompt templates, and natural language interactions. - Architect end-to-end solutions that unify Salesforce Data Cloud and Agentforce to ensure agents have the grounding data needed for accurate responses. - Design data models, pipelines, and transformations for ingestion, harmonization, and enrichment within Salesforce Data Cloud. - Integrate data from Salesforce Sales/Service Cloud, marketing systems, and external databases to support unified customer profiles. - Lead squads of developers, business analysts, and testers; act as an escalation point for technical issues and mentor the team on prompt engineering. - Utilize the Agentforce Testing Center to validate agents and track performance metrics to execute iterative improvements. - Build strong relationships with executive teams to drive ROI from AI investments.
Company:
We are a forward-thinking company focused on leveraging AI technology to transform customer interactions. This role will allow you to be at the forefront of innovative solutions by leading the implementation of autonomous AI agents. We promote a collaborative and dynamic team environment, offering professional growth opportunities and a chance to make a significant impact. Our location is centrally positioned, providing easy access for our team members.