Role: Administrator
Contract: 2 months
Location: Brighton, UK (on-site)
Working shifts: Monday to Friday (Full time)
Working pattern: 9:00am to 5:00 pm (35 working hour/week)
Job Purpose
We are seeking a proactive and organised Operations Administrator to join the Environmental Services team. The successful candidate will provide comprehensive administrative support to the Operations team, ensuring the smooth and efficient delivery of services.
This role is essential in supporting operational performance by managing customer enquiries and complaints, coordinating meetings and training activities, maintaining accurate records, and compiling operational data, particularly relating to missed collections. The post holder will play a key role in helping managers focus on service improvement initiatives while enhancing communication and engagement across the team.
Key Responsibilities
Provide administrative support to the Environmental Services Operations team.
Respond to customer enquiries, requests, and complaints in a professional and timely manner.
Record, monitor, and track service issues, ensuring appropriate follow-up and resolution.
Compile, maintain, and analyse data relating to missed collections and other operational performance indicators.
Produce reports, spreadsheets, and management information as required.
Organise and coordinate meetings, including scheduling, preparing agendas, taking minutes, and distributing actions.
Arrange and administer staff training sessions, inductions, one-to-one meetings, and team briefings.
Maintain accurate records of staff training, attendance, and operational activities.
Support managers with diary management and administrative coordination.
Assist with the preparation and distribution of communications to operational teams.
Ensure all documentation and records are maintained in accordance with organisational policies and procedures.
Contribute to continuous improvement initiatives by identifying opportunities to streamline administrative processes.
Provide general administrative support to the wider Environmental Services team as required.
Essential Skills and Experience
Previous experience in an administrative or business support role.
Excellent organisational and time-management skills with the ability to manage multiple tasks simultaneously.
Strong communication skills, both written and verbal.
Experience handling customer enquiries and complaints professionally and effectively.
Good attention to detail and accuracy when managing data and records.
Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Ability to compile and maintain reports and performance data.
Strong interpersonal skills with the ability to work collaboratively across teams.
Ability to work independently and prioritise workload effectively.
Desirable Skills and Experience
Experience working within local government, environmental services, waste management, or a similar operational environment.
Experience coordinating training and staff engagement activities.
Knowledge of performance monitoring and reporting processes.
Experience using customer relationship management (CRM) or service management systems.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy