This position includes working every other Saturday with a weekday off.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home’s management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
You'll need to be a self‑sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
Responsibilities
* Promote a warm and welcoming environment for residents, staff and visitors
* Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
* Drive the occupancy and reputation of the Care Home as part of a community engagement team
* Support resident and family feedback with a focus on customer care
* Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
* Payroll preparation for home based staff
* Provide advice and guidance to employees on queries using the HR tools and resources available
* Ensure that all personal files are stored securely
* Attend meetings and produce accurate notes and minutes where required
* Ensure all rotas are complete
* Manage safe contents, petty cash, and resident fund accounts
* Update ad‑hoc training, supervisions, and appraisals on staff records
* Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
Requirements
* Experience in a customer facing role
* Previous involvement in HR administration and recruitment
* High level of attention to detail and the ability to prioritise
* Proficient user of Microsoft- specifically Word, Excel and Outlook
Rewards and Benefits
* Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
* Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
* Access to a wide range of retail and leisure discounts at big brands and supermarkets
* Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
* Confidential and free access to counselling and legal services
* Tax code review service, where we will check that you are on the right code and paying the right level of tax
* Option to join our monthly staff lottery alongside thousands of colleagues across the UK
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