Overview
Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.
Responsibilities
* Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
* Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
* Provide exceptional customer service and support to new and existing customers
* Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
* Responsible for route planning, safe driving and keeping the Company vehicle clean
* Supporting the Branch Manager with actions and activities on time, in full
* Compliance with Health and Safety, company policies and procedures
* Ensure excellence in customer service, operational standards and Branch sales targets are achieved
* Support the delivery of sales targets whilst developing and maintaining positive customer relationships
* Assist with the delivery of branch operations
* Provide support and assistance to Branch colleagues as required
* Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
* Passion and energy to deliver exceptional customer service and achieve business targets
* A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
* A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
* Good organisational skills, with ability to prioritise and use own initiative
* Confident IT user, with experience of MS Office and industry standard software e.g. SAP
* A full and valid driving license is essential, and a FLT licence could be a distinct advantage
* Previous branch stock take experience could be a distinct advantage
* Comfortable to work in a small team and on occasion, alone
* Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage
Hours, Salary and Benefits
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY: £27,936 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £31,536 per year
* Healthcare Cash Plan
* 3x Salary Life Assurance
* High Street Discounts
* Staff Discount
* BASE: Site Based
* Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry
* We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us
* We are working hard to support your work/life balance in the following ways: Christmas shutdown, occasional Saturdays on a rota basis, no Sunday openings, branches close at 4:30pm during the week
* Free Healthcare plan for all employees
* Exceptional monthly Branch Bonus
* Industry leading induction and training programmes
* Excellent opportunities to grow with us, and progress your career
* An excellent monthly bonus scheme
* 25 days holiday, plus statutory holidays - normally 33 days in total each year
* Enhanced Maternity and Paternity benefit
* Free Life Assurance Plan of 3x your Annual Salary
* Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
* Company Pension Plan
* Employee discount on Eurocell products
* Discounts across many well-known online and high street retailers
* A blend of training, including e-learning and on the job training to help your career development
* Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
* Colleague Referral Programme; we pay you for successfully referring people to join our team
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