Rated Outstanding by CQC( 2024 ) Our office was established in 2014 and our mission is to brighten the lives of seniors giving them a sense of purpose, well-being & worth. This role will play a vital part in ensuring that our clients receive the best in class quality care and support the growth of our business.
The Field Care Supervisor is expected to work closely with the Care Coordinator, and Care Manager, and fellow management staff, to provide the highest quality service to clients.
Hours of work are Monday-Friday, 8.Answering incoming telephone calls and responding to them as needed: Take messages and document calls so office staff can respond if necessary
• Conduct client/care professional introductions if required
• Conduct new client care consultations if required
• Update Birdie with relevant info for clients and care professionals
• Support in covering care calls if required
• Undertake Quality Assurance: Provide hands-on support out on the field to the care team
• Lead small training workshops
• Undertake audit support for client files
• Maintain accurate client and care professional records on Home Instead software
• Promote Home Instead Care at all opportunities
• Undertake service reviews
• Expected to be willing to perform a variety of on-call services
• Maintain confidentiality at all times, for all Home Instead information, including client, care professional and office data
Have a strong background in care
• Knowledge and understanding of legislation and guidance specific to Health and Social Care.
• Ideally a Level 3 NVQ in Health and Social Care
• A flexible and friendly approach
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS-enhanced disclosure.