Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Housing Officer
Based at Florian House, Ipswich : Covering Ipswichand the surrounding areas
GBP 32,887 : GBP 34,617 per year plus GBP 600 car allowance
37.5 hours per week : Monday to Friday :
9:00am to 5:00pm
We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 6 Housing Officers and an Area Manager based at Florian House in Ipswich. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working.
The role of
Housing Officer will include:
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Responsible for a patch consisting of general needs and affordable housing properties
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Effective management of anti:social behavior cases
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Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
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Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
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Managing complaints about service delivery
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Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
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Delivering general advice on all aspects of tenancy to enable sustainability
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Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti:social behaviour and safeguarding
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Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches
Skills and experiences:
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Proven experience of undertaking a similar role
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Prior experience of delivering high quality tenancy services
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Excellent skills in analysing and diagnosing problems and implementing solutions
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Excellent communication and customer care skills
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Proven experience of good practice resident involvement activities
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Excellent understanding of written and spoken English
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Working knowledge of relevant regulations and good practice
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Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not:for:profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee rec