Customer Service Agent-Edinburgh Airport, Edinburgh
Client: Swissport
Location: Edinburgh, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 2d0c1da6d4f0
Job Views: 12
Posted: 29.04.2025
Expiry Date: 13.06.2025
Job Description
Overview
Customer Service Agent
Pay: £11.79 per hour, increasing to £12.01 after probation
Location: Edinburgh Airport
Hours: Shifts between 02:30 and 00:30, including weekends and public holidays
Shift Pattern: 4 days on, 4 days off
Are you dedicated and customer-focused? Join Swissport as a Customer Service Agent to deliver exceptional service to passengers and clients.
Responsibilities
* Greet passengers and assist throughout their journey
* Help with check-in, luggage handling, and boarding
* Provide information on flight schedules, baggage policies, etc.
* Ensure compliance with security and safety regulations
* Collaborate with team members for smooth operations
* Resolve passenger concerns empathetically and efficiently
* Perform administrative tasks as needed
Qualifications
* Experience in customer service or hospitality is advantageous
* Excellent communication skills in English; additional languages are a plus
* Ability to work under pressure and adapt
* Must have a full 5-year UK residency or employment history
* Proof of right to work in the UK
* Proof of address (2 documents)
* Attention to detail in handling passenger info
Benefits
* Employee Airport Discounts
* Paid parking
* Free uniform and PPE
* 24/7 wellbeing support through Employee Assistance Programme
* Work-life balance with rosters issued 28 days in advance
* Career development opportunities
Join Swissport and be part of a dynamic team committed to excellence in aviation customer service. Apply today!
Swissport is an equal opportunity employer committed to diversity and inclusion.
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