Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.
Our values
Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.
We are looking for a Scheme Coordinator (6 months FTC) to deliver enhanced care needs for our older residents through the effective coordination of all resident support services and ensuring the smooth operation of their assigned housing scheme.
Working closely with residents, their families, care providers, and external agencies, the post holder creates a safe, supportive, and engaging living environment to enable the independence and wellbeing of our older residents.
Your accountabilities will include but not limited to:
Resident support e,g, Residents needs assessment, viewings and tenancy sign up
Assistance in claiming housing benefits, other welfare benefits, budgeting and debt management support services
Scheme Operations e.g. Effective compliance in all matters of tenancy lettings and management
Safety and security across assigned schemes
Liaising with other departments and suppliers on building maintenance and safety, building and fire safety.
Multi agency Care Coordination across external care providers
Ensuring Safeguarding of residents and adherence to GHA policy and procedures
Ensuring Health and Safety protocols to ensure the wellbeing and security of residents
Social Engagement of residents through scheme based decisions that reflect resident involvement and resident voice
Complaint Resolution
Accurate documentation and ensuring compliance with data protection protocols
Please refer to the attached job description for more details.
Key Skills, Knowledge and Experience:
Strong interpersonal and communication skills
Empathy and compassion when working with older people and individuals with diverse care needs
Excellent organization and time management skills
Problem-solving skills and the ability to make sound decisions in complex situations.
Proficiency in using computer applications, including Microsoft Office suite and relevant software
Understanding of tenancy management in a similar setting
Knowledge of health and social care services for older adults, including relevant legislation and regulatory requirements
Understanding of safeguarding principles and the ability to promote a safe and respectful environment for residents
Proven experience in coordinating and supporting older people's housing schemes or residential care settings, with an emphasis on enhanced support needs
If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.
Our benefits package includes:
Annual Leave: starting at 28 days, plus Bank Holidays
Subsidised Health and Wellbeing Membership
Simply Health - help towards the costs of dentist, optician, and private medical appointments.
Employee Assistance Programme - including free legal, financial and counselling advice
Pension - up to 10% employer contribution
Please note only shortlisted candidates will be contacted.
CLOSING DATE: 30th November 2025
INTERVIEWS: TBC
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community
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