Main area Patient Experience Grade Band 4 Contract 18 months (Fixed term / secondment until 31st March 2027 due to funding) Hours Part time - 25 hours per week (Flexible working) Job ref 001-AC154-0725
Employer Cardiff and Vale University Health Board Employer type NHS Site University Hospital Llandough Town Penarth Salary £27,898 - £30,615 per annum, pro rata Salary period Yearly Closing 04/08/2025 23:59
Band 4
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
· We are kind and caring
· We are respectful
· We have trust and integrity
· We take personal responsibility
OUR REGION:
Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Job overview
Are you enthusiastic, motivated and passionate about providing support to unpaid carers, helping them to navigate our Healthcare systems and settings?
If so we have an exciting new opportunity within the Patient Experience Team, for a part-time Unpaid Carer Support Worker. The project will see the postholder help to improve the hospital and discharge experiences of unpaid carers, by supporting them to be involved in the discharge process, and by being the point of contact for signposting and navigation of services.
You should have good communication and interpersonal skills and demonstrate the core values as set out by Cardiff and Vale University Health Board;
Kind and caring; Respectful; Trust and integrity; Personal responsibility.
Main duties of the job
Cardiff and Vale University Health Board has implemented an exciting initiative to support unpaid carers while those they care for are in hospital under our care. The successful candidate will support unpaid carers throughout admission through to discharge, this will be in the form of emotional support, education and information.
The role will help to improve the hospital and discharge experience of unpaid carers, supporting them to be involved in the discharge process and informed of the support available to them.
The unpaid carer support worker will engage with unpaid carers on the Wards in a co-productive style to understand what matters to them, build relationships with colleagues internally and externally e.g. Social Services and develop links across third sector organisations, that support unpaid carers.
This post is fixed term/secondment until 31st March 2027 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person specification
Qualifications
* Relevant HND or equivalent experience
Experience
* Experience of working within the NHS
* Customer Care Experience
* Proficient in Microsoft Office including Word, Excel and PowerPoint
Skills
* Excellent oral and written communication skills
* Flexible approach, able to work independently, plan, organise and prioritise work to meet strict deadlines
* Able to produce accurate and presentable work/reports
* Presentation Skills
Special Knowledge
* Awareness of unpaid carers and the challenges they face
Personal Qualities
* Ability to work as part of a team
* Diplomatic
* Can work effectively with people with diverse skills, abilities and experience
* Self-motivated
Other
* To be flexible in working hours
* Pleasant and outgoing personality
* Approachable
* To be willing to travel between Health Board sites and those external to the organisation
MANAGING YOUR APPLICATION:
We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.We are keen to break down barriers in the UHB, and encourage applications from under-represented groups.
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The UHB reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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