IT Trainer - (Digital Skills Specialist)
Leeds - hybrid
Perm
Summary
We're currently seeking an IT Trainer (Digital Skills Specialist) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you'll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You'll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group.
Responsibilities
* Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages.
* Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources.
* Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement.
* Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance.
* Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively.
* Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training.
* Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents.
Qualifications
* Previously been in an IT Trainer role
* Proven experience in delivering engaging and effective training sessions to diverse audience
* Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly
* Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication
* Strong attention to detail with a track record of producing high-quality work
* Ability to work independently and manage time effectively
* Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal
* Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI tools)
#J-18808-Ljbffr