Assistant Building Manager – Mixed-Use Complex (Birmingham City Centre) Location: Birmingham Salary: £45,000 - £50,000 (DOE) Contract: Full-time, Permanent About the Role An excellent opportunity has arisen for an Assistant Building Manager to join a prestigious mixed-use commercial complex in the very heart of Birmingham. This is a flagship, high-footfall destination combining modern office space, leisure units, and retail amenities within a landmark development. The Assistant Building Manager will play a key role in supporting the day-to-day FM operations, ensuring compliance, exceptional customer service, and smooth coordination of all building services. You’ll work closely with the Building Manager to maintain best-in-class standards across hard and soft services, occupier engagement, budgeting, and sustainability. Key Responsibilities * Support the delivery of all FM services across the building, including maintenance, cleaning, security, and front-of-house. * Assist with service charge preparation, budget monitoring, and reconciliation in line with RICS guidance. * Act as a main point of contact for occupiers, managing tenant requests, communication, and satisfaction. * Conduct regular building inspections, reporting issues and coordinating prompt remedial actions. * Manage the client’s work order and permit-to-work systems, ensuring SLAs/KPIs are achieved and records maintained. * Support the management of supplier contracts – reviewing performance, compliance, and cost effectiveness. * Assist with CapEx projects, refurbishments, and sustainability initiatives to enhance the asset’s value and efficiency. * Help deliver emergency preparedness, incident response, and statutory compliance including H&S, fire safety, and environmental reporting. * Produce clear and professional meeting agendas, notes, reports, and tenant updates. * Contribute to a culture of continuous improvement and excellent customer service across the estate. About You * Proven background in Facilities or Building Management within commercial, retail, or mixed-use properties. * Excellent communication, organisation, and stakeholder-management skills. * Experience working with service partners and contractors to deliver 5-star FM standards. * Strong administration and IT literacy (e.g. CAFM systems, MS Office). * Health & Safety knowledge (IOSH Managing Safely or similar preferred). * Interest in technical building systems and sustainability initiatives. * Confident, proactive, and keen to progress within a high-profile property environment. Why Apply? * Work on one of Birmingham’s most high-profile mixed-use developments. * Gain exposure to prestige-grade FM operations and career progression within a major UK property provider. * Supportive management culture, professional development opportunities, and visible career pathways