We're hiring a Service Monitoring Analyst (BACS) to join a high-impact team responsible for the secure and timely transmission of high-value BACS payment files. This role is essential to ensuring billions of pounds in salary payments are processed smoothly each month.
Service Monitoring Analyst (BACS) - Warwick (Hybrid)Contract Length: 12 months
Clearance Requirement: Minimum 5 years UK residency
Location: Warwick (Hybrid working available)
Key Responsibilities:
* Monitor and reconcile BACS payment files to ensure accuracy and timeliness.
* Support critical national infrastructure operations within the programme.
* Liaise with internal teams, external clients, and banking partners to resolve issues.
* Operate within structured monitoring shifts, including potential out-of-hours support.
Essential Skills:
* Experience with BACS systems or payments processing environments.
* Strong Microsoft Excel skills (pivot tables, lookups, data manipulation).
* Excellent communication skills and ability to manage stressed users.
* High attention to detail and numerical accuracy.
* Ability to work under pressure and meet strict deadlines.
* Ownership mindset with strong problem-solving capabilities.
Desirable Skills:
1. Experience supporting Orac...