Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Our mission at Novotel Cambridge North is to create memorable moments for our guests by connecting hearts from arrival to farewell.
Whether it's a job, a career, or a calling, we have something for you!
Make connections with different departments of the hotel to ensure a wonderful guest experience.
Are you a passionate individual dedicated to continuously improving the quality of the hotel's services?
As our next Reservations & Event Manager, you…
* Are the ‘face of Novotel Cambridge North’, extending a warm welcome to our guests, prioritizing their well-being, and adding a personal touch to their stay.
* Will be trained in all front-of-house functions and safety procedures of the property.
* Manage daily reservations checks across all platforms (Accor, Booking.com, Expedia, FITs, etc.), ensuring backups, comments, and payments are correctly set.
* Check OTAs commissions weekly and submit them via Fastcom.
* Update trackers daily (e.g., no-shows, cancellations).
* Handle reservations and inquiries via telephone, email, and face-to-face.
* Become an expert on hotel bedrooms and events to confidently handle initial inquiries.
* Conduct hotel show-arounds professionally and knowledgeably.
* Support group bookings throughout the process and liaise with other departments as needed.
* Be the first point of contact for all client inquiries regarding accommodation and events.
* Coordinate event bookings, including corporate, private, and wedding events, with excellent administrative skills.
* Arrange and deliver hotel show-arounds to promote accommodations and meeting spaces.
* Build rapport with key clients to understand their needs and identify future opportunities.
* Provide detailed function plans to hotel operations to ensure client requirements are met.
* Maintain accuracy of the reservations system.
* Respond promptly to booking inquiries received via various channels.
* Preferably have knowledge of Opera Cloud.
* Plan, coordinate, and execute group reservations, conferences, and events, ensuring a seamless experience.
* Coordinate with internal departments to align on event requirements.
* Manage event logistics, including setup, A/V, and catering.
* Oversee event budgets to ensure financial parameters are met.
* Provide exceptional customer service during event planning and execution.
* Handle last-minute changes professionally.
* Conduct post-event evaluations for continuous improvement.
* Be available to work on weekdays and weekends, including early and late shifts.
Additional Information
Benefits
* Work with multinational colleagues
* Be part of a global hospitality community
* Opportunities for career development
* Staff discounts at our hotels
* Free gym access
* Free night stays and discounts in Accor Hotels worldwide
* Great work environment and colleagues
* Personal development programs
* Complimentary meals and uniforms
* Pension scheme
* 28 days holidays including bank holidays (increasing annually)
* Free parking
* Apprenticeship schemes
* Continuous learning via Accor Academy
* Support for wellbeing in professional and personal life
* Opportunities across 5000 hotels in over 100 countries
* Participation in initiatives for a more inclusive and sustainable world
* And many more benefits aimed at personal growth and personality unleashing
Data Privacy Information
When you apply to Accor UK, your personal data will be processed to manage your application. Data may also be obtained from third parties such as previous employers or questionnaire providers. Your responses to questionnaires are not used for automated decisions.
We comply with all applicable data protection laws, including GDPR and the Data Protection Act 2018. Details on data processing and your rights are available in our Employee Privacy Policy.
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