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Customer care assistant

East Grinstead
Mcdonald'S
Customer care assistant
Posted: 14h ago
Offer description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available to support you navigate through the application process 24/7. She can answer questions, guide you through application steps, or help you find what you need. Olivia can't make hiring decisions (those are made by human recruiters), but she helps keep your recruitment journey smooth and accessible anytime you need.

Olivia is designed to help streamline parts of the recruitment experience. She can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You will need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.


Responsibilities

* Provide friendly, fast, and accurate service to customers.
* Deliver the highest standards of quality, service and cleanliness in the restaurant.
* Complete tasks and activities in line with training, company guidelines and management direction.
* Follow all workplace safety, security and food hygiene procedures.
* Treat all customers and colleagues with courtesy and respect, working as a supportive team member.


What to expect in the interview and role

* The interview is a vital part of our hiring process to understand your values, attitudes and fit for the role.
* We look for people with the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.


Prospects and culture

Our employees tend to stay with us due to a fun, sociable and flexible work environment, with opportunities to progress into roles with more responsibility. Many colleagues started as crew members behind the counter or in the kitchens and progressed.


Candidate experience and values

We operate with a core set of values: Serve, Inclusion, Integrity, Community and Family. We are committed to a safe, respectful and inclusive workplace, providing quality jobs and opportunity for all. Join us to provide the best customer experience and work with a supportive team.


Role specifics

As a Crew Member, you’ll contribute to delivering hot food in a clean and friendly restaurant. You will:

* Provide friendly, fast and accurate service.
* Work to the highest standards of quality, service and cleanliness.
* Assist in maintaining safe, secure, and hygienic operations.
* Collaborate with teammates to ensure a positive customer experience.


Benefits

* Holiday pay, meal allowance, employee discounts from top brands and more.
* Premium shifts; overnight work may include extra pay.
* Above the national minimum wage; benefits including holiday and sick pay and employee discounts at over 1,600 retailers.


Frequently asked questions

* What if I can’t make any interview slots? Olivia can help rearrange to find a suitable date.
* Does McDonald’s have sustainability plans? We are taking steps toward a more sustainable future.
* How often do I get paid? Pay frequency varies by franchise or company-owned locations (typically every 2 or 4 weeks for hourly roles, monthly for salaried roles).
* What shifts will I be doing? Hours vary by location; many restaurants operate 24 hours, with shifts scheduled to suit you and business needs.
* What should I wear? A uniform is provided.
* Does McDonald’s promote its employees? There are strong opportunities for promotion from within the organization.
* How old do you need to be to work at McDonald’s? (Age requirements vary by location; refer to local regulations.)
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