Honeycomb is delighted to partner with a leading Northern Ireland bank in the search for multiple Customer Service Administrators.
This is a fantastic opportunity to join a well-established financial institution on a temporary, ongoing basis, with the potential for long-term extension.
Enjoy the benefits of hybrid working, a supportive team environment, and excellent on-site amenities - including free parking and a fully equipped canteen. This role is based in Dunmurry.
The Role
As a Customer Service Administrator, you'll play a key role in supporting day-to-day operations by providing efficient, accurate administrative and customer service support to one of Northern Ireland's leading banks.
Your responsibilities will include:
1. Accurately inputting and processing data across internal systems
2. Scanning and managing important documentation
3. Handling customer queries via phone and email with professionalism and care
4. Maintaining accurate records and filing systems
5. Preparing and reviewing documents and spreadsheets
6. Supporting general administrative tasks including mail handling, document preparation, quality checks, and basic system maintenance
The Person
You are detail-oriented, proactive, and enjoy working in a supportive team environment. You take pride in delivering high-quality work and great service to internal and external stakeholders.
Essential:
7. Strong PC skills and confidence using Excel, Word, and internal IT systems
8. Previous experience in an administrative role
9. Comfortable communicating with customers and third parties over the phone
10. High level of accuracy and attention to detail
11. A positive, can-do attitude and a willingness to support team goals
Desirable:
12. Previous experience in the banking or financial services sector