Summary
As an apprentice in our store, you’ll have everything you need to truly realise your potential – with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and deal with orders and payments.
Wage
£15,153 a year
£7.75 per hour
Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed - full-time to include weekend working.
38 hours a week
Start date
Monday 23 February 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Giving customers top-notch advice
* Giving customers a warm welcome to the store
* Dealing with orders
* Efficiently answer telephone calls to the store
* Advising customers their hearing aids/glasses are ready or delayed as appropriate
Where you'll work
4 Norwich Street
Dereham
NR19 1BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Level 2 Customer Service Practitioner Apprenticeship Standard
* Functional Skills in maths and English (if required)
* Blended on/off-the-job training and location to be confirmed
Requirements
Essential qualifications
GCSE in:
Maths (grade 9-4 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Organisation skills
* Administrative skills
* Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position; you must not have worked in the customer service sector before.